Getting Engaged! – Online, in Life and at Work
The introductory episode of Getting Engaged – Online, in Life and at Work with Yukari Peerless and me, a weekly look at building relationships online and off. The topics will include: pet peeves, new...
View ArticleLights! Camera! WTF! – Guest Post from Jason Whyte
Jason Whyte, local film critic, asked me if he could submit a guest blog on his experience at the Roxy Classic Theatre in Victoria, B.C. After hearing his story, I had to give him the space. Enjoy the...
View ArticleGetting Engaged Episode 4 & 4.5: Is Twitter True Engagement / Personal vs....
It’s “twofer” week four for Getting Engaged – Online, in Life and at Work. Doug Brown from Copeland Communications was nice (and brave) enough to join us as our first guest. In fact, we were on such a...
View ArticleCheque Please! Great Waiters Make Great Social Media Gurus
That amazing waiter you just had who knew how to talk to you, didn’t push, kept you informed, fixed that little issue you had and made you want to come back? He could do great things for you online....
View ArticleLove the Haters: Why Criticism is a Good Thing
A customer says something bad about you, for all to see. What do you do business? What do you do? Multiple Choice Question: A) Ignore it. B) Listen and acknowledge the complaint. C) Engage to...
View ArticleA Customer Service Love Letter to Business
Dear Business, Small, Medium or Large (I’m not judging), Are you trying to make me happy? Do you want this to go somewhere? Do we have a future together? Whether you want to admit it or not, we’re in a...
View ArticleHow Do You Define Customer Service?
Recently I did a blog post about definitions, and whether it’s Wikipedia, Dictionary.com, or one of those stuffy academia types, it’s important to go back to the source. “The provision of service to...
View ArticleCoast Capital Savings: Bank Services Down, Customer Service Up
You need to upgrade your bank system. You can’t avoid it. You can’t do it in “phases” and you need to shut down your banking services for 2.5 days. Keeping people from their money…this can’t go well....
View ArticleGetting Engaged! – Online, in Life and at Work
The introductory episode of Getting Engaged – Online, in Life and at Work with Yukari Peerless and me, a weekly look at building relationships online and off. The topics will include: pet peeves, new...
View ArticleLights! Camera! WTF! – Guest Post from Jason Whyte
Jason Whyte, local film critic, asked me if he could submit a guest blog on his experience at the Roxy Classic Theatre in Victoria, B.C. After hearing his story, I had to give him the space. Enjoy the...
View ArticleGetting Engaged Episode 4 & 4.5: Is Twitter True Engagement / Personal vs....
It’s “twofer” week four for Getting Engaged – Online, in Life and at Work. Doug Brown from Copeland Communications was nice (and brave) enough to join us as our first guest. In fact, we were on such a...
View ArticleCheque Please! Great Waiters Make Great Social Media Gurus
That amazing waiter you just had who knew how to talk to you, didn’t push, kept you informed, fixed that little issue you had and made you want to come back? He could do great things for you online....
View ArticleLove the Haters: Why Criticism is a Good Thing
A customer says something bad about you online, sharing their criticism of you for all the world to see. What do you do, business? What. Do. You. Do? Multiple Choice Question: A) Ignore it. B)...
View ArticleA Customer Service Love Letter to Business
Dear Business, Small, Medium or Large (I’m not judging), Are you trying to make me happy? Do you want this to go somewhere? Do we have a future together? Whether you want to admit it or not, we’re in a...
View ArticleHow Do You Define Customer Service?
Recently I did a blog post about definitions, and whether it’s Wikipedia, Dictionary.com, or one of those stuffy academia types, it’s important to go back to the source. “The provision of service to...
View ArticleCoast Capital Savings: Bank Services Down, Customer Service Up
You need to upgrade your bank system. You can’t avoid it. You can’t do it in “phases” and you need to shut down your banking services for 2.5 days. Keeping people from their money…this can’t go well....
View ArticleHow Airlines Handle Trump’s Surprise Travel Ban
Recently, U.S. President Donald Trump issued a travel ban to the United States for citizens of seven mostly Muslim countries – Iran, Iraq Libya, Somalia, Sudan, Syria and Yemen, for 90 days. This ban...
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